Infosys (Client CVS) | Nov 2025-Present

Designed an AI-powered enterprise learning and enablement platform, delivering personalized user journeys and real-time assistance for customer service representatives.

Translated complex operational workflows into intuitive, scalable end-to-end user flows, dashboards, and interaction models.

Collaborated cross-functionally with product, engineering, and AI teams to integrate intelligent workflows and system-driven interactions.

Created high-fidelity UI designs and reusable design patterns, contributing to scalable design system standards.

Facilitated design thinking workshops to align stakeholders, define problem spaces, and drive user-centered solutions.

Ensured WCAG-compliant accessibility across all touchpoints, improving usability and inclusivity for diverse users.

Precision Techonlogies | Jan 2024-Oct 2025

Led end-to-end UX design for enterprise HR and payroll platforms, improving task efficiency by 20% and engagement by 25%.

Designed scalable enterprise workflows and interaction patterns for complex business processes.

Introduced AI-assisted design and automation workflows, improving design and testing efficiency.

Partnered with engineering teams to deliver development-ready prototypes aligned with system constraints.

Infosys (Client Lennar) | Aug 2023-Nov 2023

⬧     Conducted generative user research and usability testing for enterprise land banking tools, improving usability by 25%.

⬧     Designed and prototyped cross-platform experiences while establishing standardized UX practices across the product lifecycle

⬧     Partnered directly with developers to roll out user-centric features, reducing release delays by 20%.

Equifax | Aug 2022-May 2023

Designed scalable content systems for the enterprise Data Fabric platform, achieving a 30% improvement in user navigation efficiency within a highly regulated financial environment.

Led cross-functional workshops to adapt complex financial data architecture for both desktop and mobile viewports, reducing cognitive load by 15%.

Introduced innovative design frameworks that accelerated iterative design cycles by 20%.

Srishti Innovative (Client Cigna) | Nov 2021- Jul 2022

Designed intuitive, accessible interfaces for Cigna’s complex enterprise billing system across web and mobile touchpoints, cutting task completion time by 15%.

Ensured strict compliance with accessibility standards (WCAG) and healthcare regulations, achieving a 100% compliance audit score.

Improved platform engagement by 25% through iterative designs based on user feedback.

Leapfrog Studios | Oct 2020-Oct 2021

Designed and prototyped responsive web and native iOS/Android touch interfaces to address core user pain points across 4 distinct product lines.

Conducted usability studies and heuristic evaluations, enhancing task efficiency by 20% through targeted WCAG compliance efforts.

Casio | Sep 2019- Sep 2020

Daily communication with customers on Phone calls, Chats, and emails based on E-commerce, Product Setup, Troubleshooting, Repair, and general queries.

Analyzed weekly Customer Service Communications on several Business and personal-related issues and suggested solutions to solicit customer satisfaction by taking feedback from customers to improve Casio Products.

Harman | Sep 2019- Sep 2019

Worked as an Application Engineer Mapped out the configuration and setup of Harman’s audio equipment for Entertainment and Enterprise Solutions.

Uploaded and documented some of the New and existing products of Harman on some of Harman’s 3rd Party e-commerce websites.

Pixetron Audio/Video inc | Aug 2016-Sept 2017

Analyzing and expanding business operations toward sustained growth.

Created and designed various templates for email newsletters, promotional flyers, and presentation templates using Adobe Photoshop and WordPress.

CareerFoundry | May 2024

Kingston university | Sept 2018

Middlesex University | July 2013

Scrum Alliance | Apr 2023

Coursera | Sept 2022